IT

PMO - Functional Analyst

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PMO - Functional Analyst

Job details

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PMO - Functional Analyst
Lyon
Freelance
English

Skills

Context

Our client, a major player in the Energy sector, is currently looking for a PMO / Functional Analyst profile who will be attached to the IoT supervision, in an international context.

Mission

The service will be required to :
- To master the IRVE communication chain (network technology, telecoms, hardware IS)
- To supervise the terminals within the dedicated perimeter using the tools provided,
- To take calls from users of the IRVE terminals via the dedicated line made available to users
Take calls from users of the IRVE terminals via the dedicated line made available to users (working hours)
- Analysing incidents using the tools and data made available in order to :
o Be able to resolve them autonomously and/or direct the partners for a quick and efficient resolution of the incidents (remotely or on site)
o Drive continuous improvement actions after each incident in order to improve our tools and processes for detecting, analysing and handling incidents
- To ensure that the project is carried out in a timely manner and that the project is implemented in a timely manner.
- Assist the project manager in preparing and leading production committees
production committees
- Write the operating procedures for the actions to be carried out according to the dysfunction observed
- Documenting all the reporting carried out with the data sources and the calculation formula.
- Identify and keep up to date the contacts

Profile

The consultant should have the following knowledge and skills
  • Network knowledge: internet, switching, routing, TCPIP, ZigBee, WIFI, telecom networks
  • Appetence for the analysis and resolution of incidents in a multi-technical and multi-actorcontext
  • Good interpersonal skills : need to interact with avariety of people from differentprofessions (need to adapt one's speech...),
  • Ability to coordinate,
  • Tenacious and persevering
  • Analytical skills
  • Ability to synthesise
  • Quality of writing
  • Ability to illustrate a technical point with a simple diagram
  • Ability to understand the business: it is necessary to have a good understanding of the use of charging stations
  • Autonomy
  • Agile context : all IS work with the AGILE method
  • Knowledge of BI (business intelligence) reporting is desirable
  • JIRA/Confluence: tool used in projects
  • Technical knowledge: hardware/telecom = world of the communication chain




Company

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